Our Fresh Flowers Guarantee and Returns Policy in Northwood

Fresh Flowers Guarantee in Northwood

At Flower Delivery Northwood, we pride ourselves on being your trusted local florist, dedicated to delighting households and businesses throughout the Northwood area. We understand that sending and receiving flowers marks special occasions, and expectations are high for both service and quality. That’s why every bouquet we deliver is backed by our Fresh Flowers Guarantee, so you can order with complete confidence.

Damaged-on-Arrival Policy

Each arrangement is hand-prepared and carefully packaged, but on rare occasions, damage may occur during transit. If your flowers arrive in less than perfect condition, please notify us within 24 hours of receipt. In your message, provide a brief description of the issue and, where possible, clear photos of the damaged product. Our team will review your case promptly and offer a solution—either a replacement bouquet or a full refund, depending on your preference.

Freshness Window

We guarantee that our flowers remain fresh for at least five days from the date of delivery when provided with proper care such as fresh water and trimming the stems. Should your bouquet show signs of wilting or distress within this freshness window, and you have followed the included care instructions, let us know as soon as possible—we will assess the situation and ensure your satisfaction, which may include a replacement or refund.

Refund & Replacement Options

Your satisfaction is at the heart of our local service. If we are notified of any product issues within the correct timeframes, we can offer either a full refund to your original payment method or arrange for a replacement bouquet to be delivered at the next available opportunity. Our team will help you select the most suitable resolution according to your needs.

How to Lodge a Complaint

If you are unhappy with any aspect of your Flower Delivery Northwood experience, we encourage you to outline your concerns clearly using our online contact options. All complaints are treated seriously and responded to within two working days. We will investigate your issue thoroughly and keep you updated as we work towards a fair solution. Your feedback is important in helping us continually improve our service for the Northwood community.

Trusted Northwood Florist

As a dedicated Northwood florist, our business has grown through community trust and repeat customers from both households and local enterprises. We go above and beyond to ensure that every delivery meets our high standards of freshness, beauty, and customer care. If you have any questions or concerns not covered here, please reach out to our friendly team for assistance.

Thank you for choosing Flower Delivery Northwood. Your peace of mind and satisfaction are our top priorities, and we look forward to serving your floral needs in the local area.